Shipping & Delivery Policy
Last updated: 6 October 2026
We ship commercial kitchen and refrigeration equipment across India, carefully packed for safe transit. Here is what to expect from order to delivery.
| At a glance | Details |
|---|---|
| Dispatch (ready stock) | 2–4 business days |
| Dispatch (made to order) | As confirmed, typically 10–21 business days |
| Delivery after dispatch | 1–10 business days by location |
| Shipping charges | Calculated by weight and PIN code, shown before payment |
| Damage on arrival | Note on delivery receipt and report within 48 hours |
On this page
1. Where We Deliver
We deliver across India through our logistics partners, primarily Delhivery. Enter your 6-digit PIN code on the product page or at checkout to check whether delivery (and Cash on Delivery) is available at your location.
For remote or out-of-delivery-area (ODA) locations, delivery may take longer, and our team may contact you to arrange the best available option.
2. Dispatch Timelines
- Ready-stock products: dispatched within 2–4 business days of order confirmation.
- Made-to-order or customised products: dispatched within the production time confirmed in your order or quotation, typically 10–21 business days.
- Orders confirmed after 4:00 PM, or on Sundays and public holidays, are processed on the next business day.
3. Estimated Delivery Times
After dispatch, delivery usually takes:
- Delhi NCR: 1–3 business days
- Metro cities and state capitals: 3–6 business days
- Rest of India: 5–10 business days
- Remote, hilly and North-East locations: up to 14 business days
These are estimates. Heavy and bulky equipment may need special handling, and delays can occur due to weather, strikes, regulatory checks or other events beyond our control.
4. Shipping Charges
- Shipping charges are calculated at checkout based on the weight and dimensions of the equipment and the delivery PIN code, and are shown clearly before you pay.
- Any free-shipping offer, where applicable, is shown on the product page or at checkout.
- For bulk and quotation-based orders, freight is stated in your quotation.
5. Order Tracking
Once your order is dispatched, its courier tracking number (AWB) appears in My Orders. You can follow your shipment there or on the Track Order page.
6. Receiving Your Delivery
- Deliveries are made to the ground floor or kerbside at the delivery address. Unloading equipment, carrying it to upper floors and positioning it on site is the buyer's responsibility unless agreed otherwise in writing.
- Please ensure someone is available to receive the consignment, and that the entry path is wide enough for large equipment.
- Inspect the packaging before signing. If there is visible damage, note it on the delivery receipt, take photos and inform us within 48 hours, as described in our Refund & Cancellation Policy.
7. Failed or Refused Deliveries
If delivery cannot be completed because the recipient is unavailable, the address is incorrect or incomplete, or the consignment is refused without valid reason, the courier may attempt redelivery or return the shipment to us. Additional freight for redelivery or return may be charged or deducted from any refund.
8. Installation and Demonstration
Where installation or demonstration is offered for a product, our team will contact you after delivery to schedule it. Installation charges, if any, are shown on the product page, quotation or invoice. Please keep the required electrical point, earthing and stabiliser ready as per the product manual.
9. Invoice and E-Way Bill
A GST tax invoice accompanies every shipment. If you need a copy, email us with your order number. For consignments valued above ₹50,000, we generate the e-way bill required under GST rules. Please provide your GSTIN at checkout to claim input tax credit.
10. Shipping Questions
For delivery updates or special delivery requirements, email support@frostmaster.in or call +91 9999182411 (Monday to Saturday, 10:00 AM – 6:30 PM IST (closed on Sundays and public holidays)).