Refund & Cancellation Policy
Last updated: 6 October 2026
Refunds and cancellations are not allowed at Frost Master. Once an order is placed it cannot be cancelled, and all payments are non-refundable. Damaged, defective or wrong items are repaired or replaced as explained below.
| At a glance | Policy |
|---|---|
| Cancel an order | Not allowed once the order is placed |
| Refund | Not available; all sales are final |
| Change of mind / wrong model ordered | Not eligible for return or refund |
| Damaged, defective or wrong item | Repair or replacement, if reported within 48 hours of delivery |
| We cannot deliver your order | Full refund to your original payment method |
On this page
1. No Cancellations
Orders cannot be cancelled once they have been placed. This applies to all products, including ready-stock, made-to-order and customised equipment, and to orders paid online, by Cash on Delivery or by bank transfer.
Please review the product, specifications, quantity, delivery address and GST details carefully before you place your order. If you need help choosing the right equipment, contact us before ordering at +91 9999182411 or support@frostmaster.in.
2. No Refunds
All sales are final. Payments are non-refundable, including for a change of mind, ordering the wrong model or quantity, a change in business requirements, or delays caused by the customer (for example, the delivery site not being ready).
Returns are not accepted except as described in the next section.
3. Damaged, Defective or Wrong Items: Replacement or Repair
If your equipment arrives damaged in transit, has a manufacturing defect on arrival, or you receive the wrong product or missing items, we will repair or replace it at no cost to you. These remedies are provided by way of repair or replacement, not refund.
To be eligible, you must:
- note any visible damage on the courier's delivery receipt at the time of delivery; and
- report the issue within 48 hours of delivery to support@frostmaster.in or +91 9540182411, with your order number, photographs of the product and packaging, and an unboxing video where available.
Our technician or service partner may inspect the product before arranging a repair or replacement. Faults that appear later are covered by the product warranty described in our Terms & Conditions.
4. If We Are Unable to Deliver Your Order
In the rare case that Frost Master cannot fulfil your order (for example, the product becomes unavailable or your delivery location cannot be serviced), we will inform you and refund the full amount you paid to your original payment method (or by bank transfer for Cash on Delivery / bank transfer orders). This is the only situation in which a refund is issued.
5. Need Help?
For questions about this policy or a damaged or defective delivery, email support@frostmaster.in, call +91 9540182411 (Monday to Saturday, 10:00 AM – 6:30 PM IST (closed on Sundays and public holidays)), or visit our Contact Us page.